privacy policy

Last updated: June 11, 2026

At Wink & See, we highly value the protection of your personal data. In this Privacy Policy, we explain what information we collect, why we process it, how we use it, and what rights you have regarding your personal data.

1. Who are we?

Wink & See is responsible for the processing of personal data as described in this Privacy Policy.

Address: Rietveldenweg 47 F, 5222 AP 's-Hertogenbosch, The Netherlands
Chamber of Commerce (KvK) Number: 96116323
VAT Number: NL867475924B01
AGB Code: 76091896
Phone: +31 88 426 3963
Email: info@winkandsee.com
Website: www.winkandsee.com

2. What information do we collect?

Contact Information

• Name
• Email address
• Phone number
• Billing and shipping address

Account Information

• Username
• Password (stored in encrypted form)

Order and Payment Information

• Products ordered
• Billing information
• Payment details (processed securely through Pay.nl)

Prescription and Vision Data

When you order prescription glasses or lenses, we may process the following information:

• Sphere (SPH)
• Cylinder (CYL)
• Axis (AXIS)
• Addition (ADD)
• Pupillary Distance (PD)
• Any other prescription or measurement data required to manufacture your order

Website Usage Information

• IP address
• Browser and device information
• Preferences
• Browsing and click behavior on our website

Communication Information

• Information you share with us via email, contact forms, chat, or social media

3. How do we use your information?

We process personal data for the following purposes:

• Creating and managing your account.
• Processing and delivering orders.
• Manufacturing prescription glasses and lenses.
• Processing payments.
• Providing customer service and support.
• Handling returns, complaints, and warranty claims.
• Informing you about changes to our services.
• Improving our website, products, and user experience.
• Preventing fraud and misuse.
• Sending marketing communications where you have given consent.

4. Processing of Prescription and Vision Data

When you order prescription glasses, we process your prescription and any related vision measurement data.

We use this information for:

• Manufacturing and delivering your glasses or lenses.
• Quality control purposes.
• Customer service and support.
• Warranty, repair, and remake requests.
• Handling complaints and return requests.
• Simplifying future orders by retaining prescription information within the applicable retention period.

If you have an account with us, we may associate your prescription and vision data with your account, so that you do not have to provide the same information again when placing a future order.

If you do not have an account, we will retain this information only for the retention period stated in this Privacy Policy for warranty, service, and reorder purposes.

This information is processed only to the extent necessary for the purposes described above and is shared only with parties involved in the production and delivery of your order.

5. Legal Basis for Processing

We process personal data only when there is a valid legal basis to do so:

• Performance of a contract for processing orders, payments, and manufacturing prescription eyewear.
• Consent for activities such as newsletters and marketing communications.
• Legal obligation such as tax and accounting requirements.
• Legitimate interest for security, fraud prevention, customer service, and improving our services.

6. Who do we share your information with?

We share personal data only where necessary for our services or where required by law.

• Hosting and IT service providers.
• Payment service providers.
• Shipping and logistics partners.
• Manufacturing partners and optical laboratories involved in producing prescription eyewear.
• Marketing and analytics service providers.
• Government authorities where legally required.

We never sell your personal data to third parties.

7. Data Retention

We do not retain personal data longer than necessary for the purposes for which it was collected.

• Billing and payment information: 7 years (tax retention requirement).
• Account information: as long as your account remains active.
• Newsletter information: until you unsubscribe.
• Customer service correspondence: as long as necessary to handle your request.
• Prescription and vision data: up to 5 years after your most recent order. This retention period enables us to efficiently process warranty claims, service requests, and reorders.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

• Functional purposes (ensuring the website works properly).
• Analytical purposes (understanding how visitors use the website).
• Marketing purposes (such as personalized advertisements and relevant offers).

Where required by law, we will request your consent before placing non-essential cookies.

9. Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate personal data.
• Request deletion of your personal data.
• Restrict the processing of your personal data.
• Object to the processing of your personal data.
• Receive your data in a portable format.
• Withdraw previously given consent.

To exercise any of these rights, please contact us at info@winkandsee.com.

You also have the right to lodge a complaint with the relevant data protection authority.

10. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website, and the date of the latest revision will be shown at the top of this page.

12. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us.

Wink & See
Email: info@winkandsee.com
Website: www.winkandsee.com